Privacy Policy
CleanerKonnect ("CleanerKonnect", "we", "our" or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, submit a cleaning request, register as a Cleaner, purchase a Lead or otherwise use the CleanerKonnect platform (the "Platform").
This policy should be read together with our Terms and Conditions. We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply.
1 Information We Collect
The information we collect depends on how you use the Platform and may include:
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Customer details: name, telephone number, email address, service address, suburb, postcode and preferred contact details.
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Service-request details: cleaning type, property type, number of rooms or areas, frequency, urgency, preferred timing, access requirements, photographs, comments and any other information submitted with the request.
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Cleaner details: contact name, business name, ABN, business contact details, service categories, service areas, account details and information provided to support the Cleaner account.
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Lead and transaction information: Leads viewed or purchased, purchase price, payment status, invoices, refunds or account credits, and support communications.
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Technical and usage information: IP address, device and browser information, pages visited, login activity, cookies, analytics information and records used for security, troubleshooting and service improvement.
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Communications: emails, support requests, complaints, feedback and other communications with CleanerKonnect.
2 How We Collect Information
We collect information directly when you complete forms, create an account, submit a request, unlock a Lead, contact support or otherwise interact with the Platform. We may also collect information automatically through cookies, logs and analytics tools, and from publicly available business registers when checking a Cleaner's ABN and registered business name.
3 How We Use Information
We may use personal information to:
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Receive, assess and match Customer cleaning requests with relevant Cleaners;
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Share a Customer request and contact details with up to three Cleaners who unlock or receive the matched Lead;
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Allow Cleaners to contact Customers about the specific cleaning request by telephone, SMS or email;
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Create and manage Cleaner accounts and check the Cleaner's ABN and registered business name;
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Process Lead purchases, issue receipts, manage payment issues and maintain transaction records;
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Provide support, investigate complaints, enforce our Terms and protect Customers, Cleaners and the Platform;
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Send account, security, service and policy communications;
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Prevent fraud, misuse, unauthorised access, spam and other harmful activity;
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Analyse and improve Platform performance, functionality and user experience; and
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Comply with legal, regulatory, accounting, tax and dispute-resolution obligations.
4 Sharing Customer Details with Cleaners
Core Matching Disclosure
When a Customer submits a request, CleanerKonnect may share the request details and Customer's name, telephone number, email address and service location with up to three matched Cleaners. Those Cleaners may contact the Customer about that request.
The Customer is not required to select or engage any Cleaner. CleanerKonnect does not sell Customer information to unrelated advertisers or data brokers. Cleaners pay CleanerKonnect for access to a Lead, but that payment does not give the Cleaner ownership of the Customer's information or permission to use it for unrelated purposes.
Cleaners may use Customer information only to respond to the specific request and manage any directly resulting quotation or service. Cleaners must not resell, transfer, publish or disclose the information, add the Customer to unrelated marketing lists, send spam or continue contacting a Customer who has reasonably asked them to stop.
Once information has been disclosed to a Cleaner, that Cleaner is independently responsible for its own privacy, security and communications obligations. Customers may ask a Cleaner directly how it handles their information.
5 Other Disclosures
We may disclose information where reasonably necessary to:
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Technology, hosting, cloud storage, analytics, email, SMS, customer-support, cybersecurity and other service providers that help operate the Platform;
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Payment processors, banks and fraud-prevention providers for Lead purchases and related transactions;
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Professional advisers, insurers, auditors or business advisers where confidentiality obligations apply;
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Law-enforcement bodies, courts, tribunals, regulators or government agencies where required or authorised by law;
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A purchaser or successor as part of a genuine business sale, merger, restructure or transfer, subject to appropriate confidentiality and privacy safeguards; or
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Other persons where the individual has consented or where disclosure is otherwise permitted by law.
Third-party service providers may have their own privacy policies. CleanerKonnect does not authorise service providers to use personal information for their own unrelated marketing.
6 Cleaner Verification Information
CleanerKonnect's current Cleaner verification is limited to checking the Cleaner's ABN and registered business name using information supplied by the Cleaner and available business-register information.
CleanerKonnect does not conduct police checks, Working with Children Checks, criminal-history checks, employee checks, licence verification, qualification checks, reference checks or insurance verification. Customers remain responsible for requesting and verifying any documents relevant to the Cleaner, property, occupants or required work.
7 Payments
Lead payments are processed through third-party payment services. CleanerKonnect may receive transaction identifiers, payment status, billing details and limited card information such as card type and the last digits, but does not ordinarily receive or store complete card numbers or security codes. Payment providers handle payment information under their own terms and privacy policies.
8 Cookies and Analytics
The Platform may use cookies, pixels, tags and similar technologies to remember preferences, keep accounts secure, understand website use, measure performance and improve services. This may include analytics and advertising technologies supplied by third parties.
Browser settings may allow Users to block or delete cookies. Some Platform functions may not work correctly if essential cookies are disabled. Where required, we will request consent before using non-essential cookies or similar technologies.
9 Marketing and Service Communications
We may send necessary service communications about requests, Leads, accounts, transactions, security, support and policy changes. These communications are part of operating the Platform.
We will send marketing communications only where permitted by law. Marketing emails and SMS messages will include an unsubscribe option where required. Unsubscribing from marketing does not prevent essential account or service communications.
A Customer's consent to be contacted by matched Cleaners relates to the submitted service request. It does not permit Cleaners to send unrelated or ongoing marketing without a separate lawful basis.
10 Storage, Security and Overseas Processing
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure. Access is limited according to business need where reasonably practicable.
No online system is completely secure. Users are responsible for protecting their passwords and should notify CleanerKonnect promptly if they suspect unauthorised account access.
Some service providers may store or process information outside Australia. Where Australian privacy law applies, we will take reasonable steps required by law in relation to overseas disclosures. The countries involved may change as our technology providers change. Users may contact us for current information about material overseas processing.
11 Data Retention
We retain personal information only for as long as reasonably needed for the purposes described in this policy, including operating accounts, matching and recording Leads, resolving complaints, preventing fraud, meeting tax and accounting requirements, enforcing agreements and complying with law.
When information is no longer reasonably required, we will take reasonable steps to delete or de-identify it, unless retention is required or permitted by law. Closing an account does not require immediate deletion of every record where legitimate legal, security, transaction or dispute records must be retained.
12 Access, Correction and Deletion Requests
Individuals may request access to personal information CleanerKonnect holds about them or ask us to correct information that is inaccurate, incomplete or out of date. A person may also request account closure or deletion of information, subject to legal and legitimate retention requirements.
Requests should be sent to info@cleanerkonnect.com.au. We may need to verify identity before acting. We will respond within a reasonable time and, if access or deletion cannot be provided, explain the reason where required by law.
13 Data Breaches
If we become aware of a suspected data breach, we will assess and respond to it. Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
14 Privacy Complaints
A privacy question or complaint may be sent to info@cleanerkonnect.com.au with sufficient details for us to investigate. We will acknowledge and assess the matter within a reasonable time and may request further information.
If a complaint is not resolved, the individual may be entitled to contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au. We encourage individuals to first give CleanerKonnect a reasonable opportunity to respond.
15 Children's Information
The Platform is intended for people aged 18 years or older. We do not knowingly invite children to create Cleaner accounts or submit service requests. If we learn that personal information has been provided by a child without appropriate authority, we may delete it where reasonably practicable and lawful.
16 Changes to This Policy
We may update this Privacy Policy to reflect changes to the Platform, our information-handling practices or legal requirements. The current version will be published on the Platform with an updated Last Updated date. Where a change is material, we may also provide notice through the Platform or by email.
17 Contact Us
For questions, access or correction requests, deletion requests or privacy complaints, please contact our support team.
CleanerKonnect Support Team
Email: info@cleanerkonnect.com.au
Contact Form: https://cleanerkonnect.com.au/contact-us