Privacy Policy

1 Information We Collect

We collect various types of information to provide and improve our services to you. The types of personal information we may collect include:

• Personal Information: Includes your name, email address, postal address, phone number, and any other information you choose to provide when creating an account, filling out a form, or contacting customer support.
• Business Details (For Cleaners): If you are registering as a service provider, we collect your ABN, registered business name, specific service locations, qualifications, insurance certificates, and payment information required for background checks or service verification.
• Automatically Collected Data: When you access our platform, we automatically collect certain information about your device and usage patterns. This may include your IP address, browser type, operating system, referring URLs, device identifiers, pages viewed, and the dates/times of your visits.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our platform and hold certain information to enhance your user experience.

2 How We Use Your Information

We rely on various legal grounds and use the collected data for several overarching purposes, including to:

• Provide and Maintain our Service: To create your account, match homeowners/businesses with qualified local cleaning professionals, and process transactions efficiently.
• Improve Platform Features: To understand how users engage with our platform, monitor analytics, identify usage trends, and develop new products, services, or features.
• Communicate with You: To send you administrative messages, customer support responses, technical notices, security alerts, and promotional materials (where you have opted in).
• Ensure Safety and Security: To detect, prevent, and address technical issues, fraud, unauthorized access, and other illegal activities, maintaining the overall integrity of our ecosystem.

3 Information Sharing and Disclosure

We are committed to maintaining your trust. We do not sell, rent, or trade your personal information. However, we may share your information under the following specific circumstances:

• With Service Providers (Cleaners): Customer contact details and job requirements are shared with registered independent cleaners solely for the purpose of quoting and fulfilling your specific cleaning request.
• Third-Party Vendors: We may employ third-party companies (such as payment processors, email delivery services, or hosting providers) to facilitate our service. These third parties have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as part of that business transaction.
• Legal Requirements: We may disclose your data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent potential wrongdoing, or protect the personal safety of users or the public.

4 Data Security and Retention

The security of your data is of paramount importance to us. We implement a variety of industry-standard security measures, including SSL encryption, secure server hosting, regular malware scanning, and strictly controlled access to our databases.

Despite these measures, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

5 Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable timeframe, typically within 30 days.