Terms and Conditions

CleanerKonnect is a digital lead-matching platform that connects Customers seeking cleaning services with independent Cleaners. CleanerKonnect does not perform cleaning services and is not a cleaning contractor.

• Customers may submit a service request free of charge.
• Cleaners may view available opportunities and pay the displayed price to unlock a Lead and access the Customer's contact details.
• CleanerKonnect operates on a pay-per-lead basis and does not charge a commission on any job, quotation, payment or agreement between a Customer and Cleaner.
• Any service agreement is made directly between the Customer and Cleaner. CleanerKonnect is not a party to that agreement.

Customers must provide accurate and current information when submitting a request, including their name, contact details, location and a genuine description of the required service.

By submitting a request, the Customer authorises CleanerKonnect to share the request and the Customer's contact details with up to three Cleaners registered on the Platform. The Customer understands that these Cleaners may contact them by telephone, SMS or email about the submitted cleaning request.

Customers agree to make reasonable efforts to answer or respond to matched Cleaners. However, Customers are under no obligation to request a quotation, accept a quotation, choose any of the matched Cleaners or proceed with any service.

Customers must not submit false, misleading, duplicate or unauthorised requests or use the Platform to harass, deceive or obtain information for an improper purpose.

Cleaners must create an account and provide accurate, current and complete information. Cleaners are responsible for maintaining the confidentiality of their login credentials and for activity conducted through their account.

CleanerKonnect may suspend or permanently close an account that provides false information, misuses Customer information, engages in threatening or unlawful conduct, creates a safety risk, fails to pay applicable fees or breaches these Terms.

An ABN or business-name check confirms limited registration information only. It does not mean that CleanerKonnect endorses, certifies or guarantees the Cleaner's identity, qualifications, licences, insurance, experience, conduct, safety, suitability, availability or workmanship.

Customers are responsible for making their own enquiries and deciding whether a Cleaner is suitable before allowing access to a property or accepting a quotation. Customers should request and verify all relevant licences, insurance, identification, qualifications, police checks, Working with Children Checks and references where appropriate to the property, occupants or work.

Each Cleaner is solely responsible for obtaining, maintaining and producing all licences, permits, registrations, qualifications, certifications, police checks, Working with Children Checks, NDIS worker screening, insurance and other documents required to lawfully and safely perform its services in the relevant State or Territory and environment.

Cleaners must comply with all applicable cleaning, chemical handling, environmental, infection-control, workplace health and safety, privacy, consumer protection and other laws. Cleaners must not accept or perform work they are not legally authorised, properly trained or appropriately insured to perform. Each Cleaner is responsible for the conduct, screening, training and supervision of its employees and subcontractors.

CleanerKonnect may request supporting documents at any time, but doing so does not create an ongoing obligation to verify or monitor the Cleaner.

• Each Lead is non-exclusive and may be unlocked by up to three Cleaners.
• The Lead price will be displayed in Australian dollars before purchase.
• By selecting Unlock Lead and completing payment, the Cleaner accepts the displayed price and these Terms.
• Lead conversion is entirely the Cleaner's responsibility. CleanerKonnect does not guarantee any conversion rate or commercial result.
• The Customer may compare Cleaners, use another business, postpone the work, change their mind or decide not to proceed.

A Lead is not refundable merely because the Customer does not answer a telephone call, does not respond to an SMS or email, responds late, declines a quotation, has a different budget, chooses another Cleaner, cancels the request or decides not to proceed.

Cleaners are expected to contact Customers promptly and make reasonable follow-up attempts at appropriate times. A Cleaner's failure to convert a Lead does not make the Lead invalid.

CleanerKonnect may, at its reasonable discretion, provide a replacement or account credit where the supplied telephone number and email address are both demonstrably invalid, the Lead is clearly fraudulent, or CleanerKonnect caused a material billing or technical error. Any request must be submitted with evidence within 48 hours of purchase. Cash refunds are not ordinarily provided after contact details have been revealed, except where required by law.

Cleaners must maintain professional, respectful and healthy communication with Customers. When contacting a Customer, a Cleaner must:

• Clearly identify themselves, their business and that they are responding to the Customer's CleanerKonnect request;
• Contact the Customer only about the submitted cleaning request and at reasonable times;
• Provide accurate information about qualifications, licences, insurance, availability, services, prices and expected outcomes;
• Not threaten, intimidate, abuse, pressure, mislead, discriminate against or harass the Customer;
• Not make repeated or excessive calls or messages, and stop contacting the Customer when reasonably asked;
• Not claim to be employed, approved, guaranteed or endorsed by CleanerKonnect; and
• Comply with applicable telemarketing, privacy, spam and consumer laws.

CleanerKonnect may investigate complaints and suspend or permanently ban a Cleaner where we reasonably believe the Cleaner has threatened, harassed, spammed, misled or otherwise mistreated a Customer.

Customer contact details are provided only so the purchasing Cleaner can respond to the specific request and manage any directly resulting quotation or service.

Cleaners must not sell, resell, transfer, publish, distribute or disclose a Lead or Customer contact details to another business, salesperson, marketer, data broker or other third party. Cleaners must not add Customers to unrelated marketing lists, send unrelated promotions or use the information to spam Customers.

Cleaners must take reasonable steps to protect Customer information from loss, misuse or unauthorised access and must delete or securely retain it in accordance with applicable privacy and record-keeping laws.

Cleaners are independent businesses. They are not employees, workers, agents, partners, franchisees, representatives or contractors of CleanerKonnect. Cleaners have no authority to bind CleanerKonnect or make commitments on our behalf.

Cleaners control their own quotations, prices, service methods, equipment, employees and business operations. They are responsible for taxes, insurance, wages, superannuation, safety obligations, customer payments, warranties, complaints and the quality and legality of their services.

Customers should secure valuables and clearly communicate access, alarm, pet, surface-care and safety requirements. Cleaners must safeguard keys and access information, use suitable products and equipment, follow agreed instructions, and promptly report damage, loss, incidents or inability to complete the work.

All quotations, inspections, advice, cleaning work, payments, warranties and services are provided directly by the Cleaner. CleanerKonnect does not set Cleaner prices, process payment for the cleaning job, employ or supervise cleaning personnel, control the products or equipment used, or guarantee the outcome.

Any disagreement concerning keys, alarm codes, property access, valuables, theft or loss allegations, price, payment, injury, property damage, chemicals, delays, cancellation, workmanship, bond outcomes, warranty or service quality must be resolved directly between the Customer and Cleaner. CleanerKonnect may provide available account or Lead records but is not required to mediate or determine liability.

CleanerKonnect does not guarantee the accuracy or completeness of information submitted by Customers or Cleaners, that a User will respond, that a Lead will result in a quotation or job, that a Customer will pay, or that a Cleaner will perform services safely, lawfully, professionally or satisfactorily.

Information displayed on the Platform is general information only and is not cleaning, health, safety, legal or other professional advice.

To the maximum extent permitted by law, CleanerKonnect is not responsible or liable for any injury, illness, death, allergic reaction, chemical exposure, lost or damaged property, missing valuables, theft allegations, key or security incidents, financial loss, bond deductions, dispute, unpaid invoice, defective work, unlawful conduct or other loss arising from contact or dealings between a Customer and Cleaner or from services performed by a Cleaner.

To the maximum extent permitted by law, CleanerKonnect and its directors, employees and agents are not liable for indirect, special or consequential loss, loss of profit, loss of opportunity or loss of revenue arising from use of the Platform, purchase of a Lead or failure to convert a Lead.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

We may update these Terms, Platform workflows or future Lead prices. Material changes will be posted on the Platform or communicated to registered Users. A price change applies only when displayed before a future purchase.

We may restrict, suspend or terminate access where reasonably necessary to protect Customers, Cleaners, CleanerKonnect or the Platform, respond to complaints or suspected fraud, comply with law, recover unpaid fees or address a breach of these Terms. Serious threats, harassment, spam, misuse or resale of contact details may result in immediate permanent removal.

CleanerKonnect handles personal information in accordance with its Privacy Policy. By submitting a request, Customers consent to their request and contact details being disclosed to up to three matched Cleaners for the purpose described in these Terms.

Each Cleaner is independently responsible for complying with privacy and communications laws when collecting, storing and using Customer information received through the Platform.

If any part of these Terms is invalid or unenforceable, it will be read down or removed to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver.

These Terms and the Privacy Policy form the agreement between CleanerKonnect and the User concerning the Platform. These Terms are governed by the laws of Victoria, Australia, subject to any mandatory rights a User may have in another jurisdiction.